1300 130 423 Contact us
1300 130 423 Contact us

Get the Answers You Need

Your go-to resource for product, billing, and support information.

Where is OSA located?

OSA operates five state-of-the-art facilities across Australia, each featuring showrooms, customer experience centres, training spaces, and, in most locations, on-site tech support labs. Find your nearest branch below.

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What do I do if I have a technical or support issue I need resolved?

For a fast and efficient response to technical or support inquiries, submit your request through our client portal. At OSA, we’re committed to exceptional service, ensuring your issue is handled promptly by the most qualified expert.

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I have a general inquiry; who should I contact?

Your nearest OSA branch is your first point of contact for any inquiry. Our branches work together to provide seamless support, ensuring you get the right assistance quickly and efficiently.

Are Optical Solutions Australia (OSA) products backed by a warranty?

Yes, all products sold by OSA come with a warranty. Warranty terms and durations vary by product, and we stand by our commitment to delivering reliable products, solutions, and technology. We fully support the standard warranty terms and conditions of our represented vendors, with extended warranty options available from select vendors.
For specific warranty details related to your purchase, speak with your OSA representative. For general warranty inquiries, contact us directly. If you need to initiate a return, please create a ticket through our support system.

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Who do I contact to return my product or request a refund?

At OSA, we’re committed to supporting our clients every step of the way. Unlike other distributors, we won’t leave you to handle RMAs directly with the manufacturer. Simply complete our Return of Goods form, and an OSA representative will be in touch to guide you through the process and find the best solution for you.

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What is the relationship between OSA and Hexatronic?

In 2021, OSA became part of the Hexatronic Group, a global leader in fibre optic technology. While we continue to operate as our own entity, this partnership gives OSA exclusive access to Hexatronic’s cutting-edge fibre optic solutions, industry-leading expertise, and world-class innovation. Backed by one of the world’s most successful fibre optic companies, we deliver superior technology, enhanced product offerings, and unrivalled technical support—giving our customers a competitive edge in the ever-evolving connectivity landscape.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.

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