OSA is a customer-centric fibre optic networking solutions company.  We are more than happy to help you over the phone or respond to your questions via email.  Please see our frequently asked questions below.

Where is OSA located?

OSA has six dedicated warehouses and trade centres strategically positioned around Australia. You can find your nearest branch here.

What do I do if I have a technical or support issue I need resolved?

For a fast response for technical or support, send us your request via our client portal. We will allocate the most qualified person to resolve your issue.

I have a general inquiry; who should I contact?

Depending on your location, you should contact your nearest branch. We’re conveniently located to deliver a quick response to any inquiry.

Are Optical Solutions Australia (OSA) products backed by a warranty?

Yes. All products sold by OSA are backed by a warranty. Warranty types and length are exclusive to each product. We take our commitment to providing reliable products, solutions and technology very seriously. We fully support all represented vendors’ standard warranty terms and conditions. Options are available for extended warranty terms from specific vendors.
Please speak with your OSA representative to determine the warranty terms that apply to your purchase. Contact us for general warranty enquiries. Alternatively, if you would like to initiate a return, please create a ticket. See our OSA support ticket system user guide.

Who do I contact to return my product or request a refund?

OSA is here to help. Please fill out our return of goods form. Our representative will contact you shortly to arrange a solution for you.

What is the relationship between OSA and Hexatronic?

In 2021, Hexatronic acquired OSA. OSA continues to operate as its own entity, with exclusive access to Hexatronic’s world-leading fibre optic products and technologies. OSA has the global backing of one of the world’s largest and most successful fibre optic companies and leading technical expertise.


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