Italian Aged Care Incorporated Construction

Italian Aged Care

It goes without saying that a reliable communications network is vital for an aged care facility… it really provides quality senior care.

Italian Aged Care Incorporated (IACI) came to NCIS Group looking for a network solution capable of providing the highest level of residential care services to meet the needs of the local community.

Faced with this goal, NCIS needed to find a networking and industrial solutions supplier that understood the importance of financially viable and future-proof communications solutions…

… and they had no doubt that OSA was the supplier they could rely on to deliver on time, and on budget.


Delivering quality solutions on time

Delivering quality solutions on time, every time

For NCIS Managing Director Dean Beaumont, delivering quality solutions and having a collaborative relationship with suppliers was crucial.

It was a no brainer when he selected OSA as his supplier of choice.

Dean knew he could rely on the quality, the expertise and most importantly the delivery of infrastructure and access points that would connect the complex network systems required by the aged care facility.

After all, he’d worked with Mike and the OSA team for five years.

“We’ve been very well supported by OSA, especially Mike ThomasSean Serin and Eugene Botha. They’ve been very instrumental in our success.

There was support every step of the way, from the inception of the project to the delivery. They ensured that we had quality solutions, were on time and helped with the selection process.”

Crucial infrastructure for the local aging community

Crucial infrastructure for the local aging community

IACI is in the final stages of constructing a new residential aged care building on the Marangaroo site in Perth, WA.

The new building as part of the overall facility will be comprised of approximately 82 bedrooms.

The first stage of their site redevelopment is expected to enhance the quality of life and care for the local aging community. By adding fast connectivity at their fingertips, residents can enjoy a more stimulated, active mind.

It is a crucial infrastructure for aging communities that are looking for facilities that cater to their spiritual, social and personal preferences… this facility is desperately needed.

And for NCIS Project Director – Integration, Richard Stach, meeting customer expectations from a design and engineering perspective was crucial.

“Once we had the final layout design, OSA was partnering with us to help us design the best solution with their products and assist us and guide us throughout this whole process.

Once we got the concept through to IACI and key stakeholders, we progressed to the building works.”

Boosting the quality of care

Boosting the quality of care with world-class solutions

Connecting these bedrooms and catering for all the various demands of an aged care facility requires industry-leading brands. OSA knew exactly which solutions would meet the need.

OSA is the exclusive International Certified Partner for Calix in Australia. Calix is a leading global provider of broadband communications access systems and software. NCIS Group is a Certified Authorised Integrator Partner of OSA/Calix.

And because OSA was able to supply Calix’s GPON technology, IACI through NCIS now has access to sustainable, high-end e-Health solutions, enabling residents to maintain an important connection with their families and friends.

“We’ve always made sure that the product is according to the customer’s expectations and beyond,” Richard says.

OSA was also able to supply solutions from a select group of world-class vendors, including Teleste, Aruba and Ruckus Wireless Wifi. These vendors work in partnership with OSA to create bespoke, future-proofed integrated network solutions.

OSA supplied all of the comms equipment to NCIS for the aged care facility, including GPON Head-End Infrastructure, FTA, Satellite TV, integrated MATV solution, with integration to a full IP security system, IP CCTV, access control and wireless access points.

And thanks to OSA’s supply, communications access will be available across the entire facility, boosting the quality of care and efficiency facility-wide.

Always one step ahead

Always one step ahead… every time

OSA has the ability to think quickly and find the right solution to any problems that arise.

And undoubtedly on projects of this scale, problems are bound to come up.

“The pre-construction process was very long,” says Dean.

“We had to work through the consultants, then work with the builders and ultimately, wait for the construction to start. It’s a long-term sales process, certainly not a quick opportunity.”

As for Richard, dealing with the builders meant that delivery schedules needed to be on track. Nothing can slow them down…

“We’ve been working closely with OSA to make sure delivery schedules are being met, the right products are being sourced and installed and even commissioning the services.

OSA has helped us to make sure we deliver the best solution we can to our clients.”

Meeting customers’ expectations with secure data and devices was also crucial, and required expert knowledge. Richard believes it was of the utmost importance.

“It’s important that we made sure that the amount of data going through each point was meeting requirements for the next five-plus years so that we’re not bottlenecking any of the services that they will have, whether it’s for the nurse call or security.

We needed to make sure the design, equipment and devices that we selected met the future needs.”

In the end, NCIS was able to deliver a secure, reliable and robust comms network for IACI, thanks to the comms solutions proposed by OSA.

Successful partnership and results

Successful partnership and results

Dean finds the process of working with OSA collaborative, efficient and reliable.

“It’s been a collaborative approach with Eugene and his team all along the way. They’ve supported us on this journey for about five years in regards to GPON technology.

And they’ve supported us through technical understanding, briefings, client meetings, showcasing the product and selection of the product.”

Richard has complete confidence in the OSA team and their infrastructure solutions.

“They never let us down; we never let them down. We know how they work and we work hand in hand to make sure we’re doing the right thing.”

Since NCIS’s partnership with OSA five years ago, they’ve consistently achieved an increase in turnover by 25% year after year. And with residents due to move in by the beginning of July 2019, that’s a sweet spot to be in.

Should any OSA customers come across a specification or a D&C project that calls for GPON and require the expertise of an authorised integrator partner to deliver bespoke solutions using OSA products, please make contact with NCIS Group to assist with a solution.

Here at OSA, we can help determine exactly what your business networking requirements are, to ensure your network is working at its optimum level, whilst mitigating risk. When you are ready to upgrade your system or simply need some advice, contact us today for a no obligation chat.



See what our clients are saying

“Working with the team at OSA ACT produced excellent results. Through their established partnerships and technical know-how, our team and the team at OSA were able to engineer a working solution for the testing of the new fibre optic network infrastructure at Parliament House Australia that exceeded all expectations. The relationship with OSA enabled the department to employ financial diligence and successfully complete the comprehensive testing requirements ahead of time and with total accuracy and confidence.”

Mark Boomby

IT Director, Australian Parliament House

“Partnering with OSA gives us a huge advantage. I’m confident that we will continue to rely on Dennis and his team. Their knowledge of the products and their commitment to servicing the customer are second to none.”

Greg Upton

Director, MDE

“We’ve been working closely with OSA to make sure delivery schedules are being met, the right products are being sourced and installed and even commissioning the services. OSA has helped us to make sure we deliver the best solution we can to our clients.”

Richard Stach

NCIS Project Director – Integration


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